Terms and Conditions

‘Cookerycamps.co.uk’ is a trading name of ‘How2boilwater.com’. References within these terms to either name should be assumed to be reference to both.

We have different terms and conditions for Children’s Cookery Experiences and for Adult Courses and Events both are set out below.

 

Terms and Conditions for Children’s Cookery Camps

YOUR ATTENTION IS DRAWN TO THE FOLLOWING PARTICULARLY IMPORTANT PROVISIONS

 By agreeing to the terms & conditions, you agree that:

  • I am over 18 years of age, I am the parent or guardian of the child/children named on the booking form and I give my consent for the named child/ children to attend this course(s).

  • In the unlikely event that it should be required, I give my consent for an appropriately trained person to administer first aid or trained medical professional to care for the child in the event of an accident.

  • I give consent that how2boilwater.com can call on emergency medical advice e.g. call an ambulance if required. 

  • I have informed how2boilwater.com (and will notify in writing of any changes) if the named child/children suffer from any disability, allergy, injury or medical condition (how2boilwater.com is not able to administer medication, prescribed or otherwise unless we specifically agree to this is writing).

  • I give permission for photographs of the named child/children to be taken during a course and used in future publicity materials.

In the unfortunate event that a course cannot take place you will be offered the choice of an appropriate alternative or a full refund.

Refunds are not given under any circumstances in the event you are unable to attend; however you are welcome to send someone in your place provided you have notified us in writing 48 hours before the course commences. If your child has attended any or part of a course you will not be entitled to a refund for cancellation.

Bookings and cancellations

Confirmation of your booking will follow after receipt of your booking plus the appropriate fee (or commitment to pay by childcare vouchers). Part or full payment is regarded as acceptance of our booking conditions. How2boilwater.com accepts payment by cheque or credit or debit card. No booking will be fully confirmed until a full payment has been received.

All cancellations will be acknowledged. The following cancellation charges will apply:

  • Cancellation more than 30 days from course start date – full refund

  • Cancellation less than 30 days – full sum due

how2boilwater.com reserves the right to cancel a course if numbers enrolled have not reached a minimum level, which varies from course to course. We undertake to notify attendees of the cancellation of a course no later than 7 days before the start of that course. We also reserve the right to change advertised tutors and amend the course content where it is found to be unavoidable or in the participants’ best interests.

How2boilwater.com will not accept responsibility for any loss of enjoyment due to adverse weather conditions or causes beyond our control.

Lost Property

At the end of each day of the course lost property will be displayed at the pick-up point. We cannot guarantee the return of all lost property. Lost property will only be held for 14 days after a course has finished. We would advise that you clearly label any clothing, kit or equipment.

Medication (Children)

We will only accept medicines that have been prescribed by a doctor, dentist, nurse prescriber or pharmacist prescriber. Medicines should always be provided in the original container as dispensed by a pharmacist and include the prescriber’s instructions for administration and dosage. To do this we will need written and verbal consent from the parent (signing a medication form at the start of a course can do this). Essential medication must be handed in to the Course Leader for safe-keeping. The Course Leader will document the administering of medication. If a child suffers from anaphylaxis (primarily nut allergy) we must be informed of this on the child’s application form. In this case we will ask for written consent from the parent allowing us to administer emergency treatment if needed. It is essential that either the parent or someone with the correct medical background give adequate training in how to administer the injection.

Emergency Medical Advice and First Aid (Children)

 By agreeing to these terms and conditions you give us permission to call on emergency medical advice e.g. call an ambulance if required, and you agree that you have the authority to give us that permission. We seek consent from every parent that we can call on emergency medical advice e.g. call an ambulance if required. This requirement is placed on our terms of agreement on our booking form that parents sign. 

In the event of an accident, first aid will be administered to children in our care, and the emergency services will be called if necessary, unless advised in writing to the contrary. Any incidents requiring the administration of first aid will be documented by the Course Leader and parents/guardians will be made aware of the incident that occurred to their child. It is essential that parents sign all incident report forms so that they are immediately and fully aware of anything that may have occurred to their child that day. Our accident emergency plans will be within the course risk assessment documents. If a serious accident takes place during the camp you will be contacted as soon as possible via the emergency contact numbers provided.

Lunch (Children)

Children attending courses are asked to bring a packed lunch and a drink. Water and light snacks will be available throughout the day.  Please do not send the children with any Nut products.

Site Closure

In the unlikely event that we are unable to run Cookery camp due to adverse weather conditions or circumstances beyond our control we will post a bulletin on the Home page of our website, we will not be able to offer a refund or payment in kind.

Adverse Weather (Children)

During breaks we may go outside, therefore we would recommend that children bring suitable clothing in case of inclement weather, equally we advise you to send children with sunscreen during hot weather. Course staff cannot administer this but our staff will encourage children to put this on at regular intervals throughout the day.

Child Exclusion

On rare occasions, if a child proves incompatible with the general well-being of camp e.g. bullying, disruptive or aggressive behaviour, despite attempts by course staff to deal with the situation, we reserve the right to exclude them. No refund will be made for any remaining days booked, and any costs associated with the exclusion, including transport home, will be the parent’s responsibility.

 Safeguarding Children & Child Protection

 All adults working with or on behalf of children have a responsibility to safeguard and promote the welfare of children by fostering an honest, open, caring and supportive climate. The welfare of a child is paramount. All staff (paid or voluntary) understand it is not their role to decide whether any neglect or abuse has occurred, but it is their responsibility to report any concerns. How2boilwater.com will respond promptly and appropriately to all incidents and concerns relating to the safety of a child that may occur and liaise with the relevant authorities (Social Care, Hertfordshire safeguarding child board).

Child Security

Children will need to be registered in AND out of each course session. If your child is to be collected by someone other than the person dropping them off, you will need to advise the course staff.

Uncollected Child Procedure

At least one adult will remain with the child until collected. We will not allow the child to return home alone or with an unauthorised adult unless we have your permission. If after 15 minutes, the cookery camp tutor will try to contact the parent using the emergency contact numbers provided. If after 30 minutes, we have been unable to contact the parents (or carers) we will leave a message explaining where the child has been taken for safe care. (e.g. to the late pick up area on the school site). If after two hours no one arrives to collect the child and we have been unable to contact anyone by telephone, we will call the local social services department who will make arrangements for a social worker to collect the child.

Early drop off/late pickups

Please note that if you drop off your child(ren) before your booking in time or pick up later than scheduled, you will be subject to pay the extra hourly rate plus an administration fee. How2boilwater.com understands that there may be unforeseen circumstances, but we still need to have staff available to look after all children until they are collected. If you foresee an early drop off or late collection, please contact us on 01442 876259 or through the course leader on the day as soon as possible.

Absences

If a child is going to be absent from cookery camp, parents must notify how2boilwater.com in advance. If a child is absent without explanation, staff will contact the parents (or carer) to check where the child should be.

Liability

How2boilwater.com shall not be liable for any costs, expenses or refunds in the event that a student cannot attend or complete a course due to injury or sickness or due to circumstances beyond our control such as adverse weather, strikes, war etc.

All personal property is the responsibility of the owner. How2boilwater.com cannot be held responsible for any losses or damage that may occur to personal property. How2boilwater.com recommends that valuable items are not brought to any Cookery Camp courses.

Equal Opportunities

We welcome students of all races, religious beliefs, cultures, languages, gender, health and character to attend and enjoy our courses.

Data Protection

We will use your details to mail and/or email you with future information about our services. You may opt out of our mailing list when booking, or afterwards at any stage.

Photographs, images and promotional material

It is the custom and practice of most schools, and of this Cookery Camp, to include some photographs or images of children in promotional material or to publicise events and the achievements of attendees. These images may be used in various media, including our website, social media platforms such as how2boilwater Twitter and Facebook accounts and in the press. By agreeing to these terms and conditions, you give how2boilwater.com permission to use any still and/or moving image (being video footage, photographs and/or frames and/or audio footage) depicting the participants you have booked on our course. You grant this permission for worldwide use in perpetuity. From time to time, we may be visited by the media who will take still or moving images which may include your child and may be published in a variety of media. If Parents do not want the child's image or name to appear in the material described above, they must make sure the child knows this and must write immediately to how2boilwater.com requesting an acknowledgement of their letter. We will notify you in writing if we agree to this variation in our terms.

Contact Information

COOKERY CAMP administrator, how2boilwater.com, 60 Brook Avenue, Edgware, Middlesex HA8 9XF

Tel: 01442876259      Email:  bookings@how2boilwater.com


Adult Courses and Events

Every one of our customers matters to us.  We pride ourselves on our customer relations and try to make dealing with us as pleasurable as possible. In the event of any problem, please contact us directly. We welcome your feedback and will do our best to resolve any issues. 

Bookings and cancellations

Confirmation of your booking will follow after receipt of your booking form plus the appropriate fee. 

Part or full payment is regarded as acceptance of our booking conditions. 

How2boilwater.com accepts payment by bank transfer, cheque, credit or debit card. 

No booking will be fully confirmed until a full payment has been received.

We have a strict cancellation policy. All payments are non-refundable.

If you are unable to attend a course, you are welcome to send someone else in your place, even at short notice. However, you must notify us in advance if you wish to do this.

Should you wish to change the date / timings of an event (or party), you must notify us at least 21 days in advance. We will endeavour to do reschedule it for you subject to availability and a 25% admin charge for the total cost of the event plus any additional costs we have incurred. Payments must be made in full prior to the revised date, in order for the event (or party) to go ahead. It is only possible to reschedule once.

how2boilwater.com reserves the right to cancel a course if numbers enrolled have not reached a minimum level, which varies from course to course. We undertake to notify attendees of the cancellation of a course no later than 5 days before the start of that course. In this unlikely event, a full refund will be given. 

We also reserve the right to change advertised tutors and amend the course content where it is found to be unavoidable or in the participants’ best interests.

How2boilwater.com will not accept responsibility for any loss of enjoyment due to adverse weather conditions or causes beyond our control.

Gift Vouchers

Gift Vouchers must be used for a cookery course at how2boilwater.com. They cannot be exchanged for cash. When booking using a voucher, please add the reference code to the booking form. Note, we can be busy so please get in touch well in advance of the expiry date. It is the purchaser’s responsibility to make the recipient aware of our terms & conditions..

Health and Safety

Please advise us in writing, 14 days in advance of any dietary or medical requirements you have and we will do our best to accommodate them.

Take extra care when handling specialist equipment and be aware of your surroundings and potential hazards in a kitchen. Please wear appropriate clothing, including covered shoes, in the kitchen.

Excessive alcohol consumption or taking drugs is not permitted on our courses or events.

Smoking inside the premises is prohibited.

Site Closure

In the unlikely event that we are unable to run a Cookery course or event due to adverse weather conditions or circumstances beyond our control we will post a bulletin on the Home page of our website, we will not be able to offer a refund or payment in kind.

Liability

How2boilwater.com shall not be liable for any costs, expenses or refunds in the event that a participant cannot attend or complete a course due to injury or sickness or due to circumstances beyond our control such as adverse weather, strikes, war etc.

All personal property is the responsibility of the owner. How2boilwater.com cannot be held responsible for any losses or damage that may occur to personal property. How2boilwater.com recommends that valuable items are not brought to any courses or events.

If there are damages to the venue and/or its contents the participant will subsequently be billed.

Equal Opportunities

We welcome participants of all races, religious beliefs, cultures, languages, gender, health and character to attend and enjoy our courses.

Data Protection

We will use your details to mail and/or email you with future information about our services. You may opt out of our mailing list when booking, or afterwards at any stage.

Photographs, images and promotional material

It is the custom and practice of most organisations to include some photographs or images in promotional material or to publicise events and the achievements of attendees. These images may be used in various media, including our website, social media platforms such as how2boilwater Twitter and Facebook accounts and in the press. By agreeing to these terms and conditions, you give how2boilwater.com permission to use any still and/or moving image (being video footage, photographs and/or frames and/or audio footage) depicting participants booked on our courses or events. You grant this permission for worldwide use in perpetuity. From time to time, we may be visited by the media who will take still or moving images which may include a participant and may be published in a variety of media. If you do not want your image or name to appear in the material described above, you must write immediately to how2boilwater.com requesting an acknowledgement of their letter. We will notify you in writing if we agree to this variation in our terms.

Contact Information

How2boilwater.com, 60 Brook Avenue, Edgware, Middlesex HA8 9XF

Tel: 01442 876259      Email:  bookings@how2boilwater.com